Like everything in life, also when we're having fun, something can go wrong. Oops! 😣 But don't worry! You’ll have a solution as soon as possible if you don't get your chips. 💪
Here are a few tips while we check your issue:
- A purchase may take a while to be completed depending on the payment method. If you note that it takes longer than usual, wait a few minutes, close all tabs on your pc or the application and log in again.
- If you still note that you don't receive the chips, contact us and we'll have a look as soon as possible. 🏃
It’s VERY important that you provide us with all the purchase information, such as:
- Nickname
- Date and time
- Payment method
- Price, offer type and amount of chips
- Transaction number / code
- Screenshot or picture of the operation (if you can have one 😉).
Those details are important so that we can track it in our system more quickly 🙂 🙏.
We work every day to make our community experience the most entertaining and enjoyable for our players. If you have any questions or issues when buying chips, contact us and we’ll strive to assist you as soon as possible.